Month: January 2015

Meteor Managed Innovation

Articles

Meteor Managed Innovation

Meteor Managed Desk

The Problem

When we were founding Meteor Managed, Inc., we wanted to help our clients and partners not simply manage their IT systems but change the way that small and medium businesses consume and rely on technology as a whole.  Too many SMB’s and Not-for-Profit organizations are only able to get so far with technology — putting a band-aid on the problem — that they aren’t able to take the next steps towards lowering costs and growing with the help of technology.

The Cost of Standing Still

Even before our first signed agreements for Meteor Managed I.T. customers, we knew there was a better way to handle a lot of our own administrative processes.  Just bringing a new customer onboard could be a lot of work.  After an initial IT assessment with a perspective client, our basic steps would be:

  • Complete a Proposal.
  • Complete an Agreement.
  • Email or Print and Deliver Agreement.
  • Discuss and negotiate agreement.
  • Make changes to agreement.
  • Email or Print and Deliver Agreement.
  • Client would sign and scan, or print, sign and scan.
  • Receive, print, sign and scan.

At this point, we haven’t even begun to collect information about Authorized Users, Ticket Submission Process, Emergency access, and a whole lot more. 

The average administrative onboarding for a Managed IT client, industry-wide, is over 40 hours. 

Those hours come with a cost and that cost is our time.  And our clients and partners would rather our time and money be spent on providing them with the best IT services possible.  Not shuffling papers.

Getting Ahead and Staying Ahead

We designed and built an automation platform that worked for all our current and future needs.  The current administrative onboarding of a Meteor Managed I.T. client is now dropped to under 2 hours.  Not only does this save us money, but it saves us time and recovers productivity.  We built our platform to scale for us and made sure it integrates with all of the tools, products, and services we use so that we can continue to identify business problems or time-soaks and eliminate them.

By automating, streamlining processes, and taking steps forward with technology, we are now able to spend more time with our customer on IMPORTANT interactions, ensuring that they also have a technology roadmap that helps them concentrate on what is important to their business, while eliminating busy work, recurring issues, integrating platforms and building towards an agile and scalable workflow. 

How you would spend your time if your organization could eliminate the headaches and automate the busy work?  Send us an email at info@meteormanaged.com or give us a call at 718-717-2032 and we’ll make sure you find that time.

Meteor Managed, Inc. Opens with Managed I.T. Solutions

Press Release

Meteor Managed, Inc. Opens with Managed I.T. Solutions

For Immediate Release: 
http://www.prlog.org/12417286-meteor-managed-inc-opens-with-managed-it-solutions.html

Managed Services Provider offering Service Bundles, Improved Model

PRLog - Jan. 23, 2015 - NEW YORK -- Meteor Managed, Inc, a Manhattan-based Managed Service Provider, has announced the availability of Meteor Managed I.T., a suite of customizable and flexible IT Services packages for organizations of all sizes, as well as the creation of the Meteor Managed I.T. website at http://it.meteormanaged.com for clients and partners to find out more information.Of this offering, Meteor Managed President Mike Kozak said, “Meteor Managed I.T. demonstrates the progression of the Managed IT Services industry. We’ve built Meteor Managed from the ground up with our customers in mind. We’ve automated and streamlined administration and routine processes so that we can continue to invest in innovation and development, for Meteor Managed and our clients and partners. This allows us to strip away negative interactions and help our clients drive their business forward with technology.”

While all Meteor Managed I.T. packages are flexible and customizable, each was designed to fit the needs of most organizations:

  • Meteor Managed I.T. - Fully inclusive flagship offering including On-Demand Remote and On-site Support, vCIO services, Backup and Disaster Recovery and more.
  • Meteor Managed Help Desk - A solution for IT Administrators and Leaders to reclaim their time by getting out from under the day to day issues.
  • Meteor Managed Escalation - Accountability, assurance, advanced engineering and support. A helping hand for all major issues, no matter the size of the organization.
  • About Meteor Managed, Inc.:

Meteor Managed is a Managed IT Services Providerbased out of New York, NY. Founded with over 30 years experience in Managed Services offerings, Meteor Managed differentiates themselves through continued development and automation, and unmatched recovery of client productivity. Meteor Managed President Mike Kozak was named one of the Top 20 Most Innovative MidMarket CIO’s of 2014 by CRN and has helped to lead numerous MSP’s to accolades and demand.

Contact
Mike Kozak
info@meteormanaged.com